Legacy Group Enterprises is the culmination of people at all levels within the Facility Maintenance industry taking their experience and expertise they have acquired over the years and mixing it with a combination of modern technology and the high level of customer service of the past. They currently have approximately 26,500 locations. Legacy provides all maintenance trades as well as preventive services, project management, customized programs, and millwork manufacturing.
Legacy as challenged by their client base to provide real-time information. Prior to Officetrax they were using manual data sorting in Excel which meant they were looking for something like the Officetrax customer portal to replace Excel.
Legacy attempted to overcome their challenges first by using web crawlers and Excel experts who could manipulate their data as close as possible to what was needed. However, this was extremely time consuming and results were a marginal success.
Legacy decided to use Officetrax's cloud-based SaaS maintenance application. Having worked with Officetrax before, as well as other software platforms, the team at Legacy were able to easily and intimately get to know the system.
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