Click here, for information on our response to the COVID-19 pandemic.
Cliquez ici, pour obtenir des renseignements sur notre réponse à la pandémie de COVID-19.
In light of Covid-19, the Officetrax team is closely monitoring all developments. Protecting the health and well-being of our employees and ensuring continuous service delivery for our customers remains our highest priorities. In response, we have implemented our business continuity plan of remote working for employees.
In these unprecedented times, we will continue to use the communication and guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as our primary guidelines. We are also monitoring the directives of federal, provincial and municipal health authorities and will return to our office-based operations when it is deemed appropriate.
Please be safe and stay healthy.
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En réponse à Covid-19, l’équipe de l’Officetrax suit de près tous les développements à mesure qu’ils sont diffusés. La protection de la santé et du bien-être de nos employés, ainsi que le maintien de la prestation des services à nos clients demeurent nos plus grandes priorités. Par conséquent, nous avons mis en œuvre notre plan de continuité des activités de travail à distance pour les employés afin de nous assurer que vos services ne sont pas affectés.
En ces temps sans précédent, nous continuerons d’utiliser la communication et les conseils des Centres de contrôle et de prévention des maladies (CDC) et de l’Organisation mondiale de la Santé (OMS) comme lignes directrices principales. Nous surveillons également les directives des autorités sanitaires fédérales, provinciales et municipales et nous reprendrons nos activités de bureau lorsque cela sera jugé approprié.
Soyez en sécurité et en bonne santé.
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Car Toys is a specialty retailer that sells mobile electronics with 49 locations in Washington, Oregon, Colorado, and Texas.
The Company started in the Seattle area in 1987. There are two employees in the Facilities/Design and Construction department.
Car Toys was using an access-based database for facilities maintenance but they noticed that lead to a few problems:
- Communication with vendors was limited and through email which left information in multiple areas/programs
- Basic information such as spend by asset type was not easily found
- There was no way to evaluate their vendors
2. The Journey
Car Toys evaluated a few software options but ended up choosing Officetrax because of the ease of use.
The communication with vendors and stores became much easier using [Officetrax] versus the database. It shortened the amount of time to perform
activities including issuing work orders, RFP through the site with vendors, vendor invoicing, and reporting functionality.
- Wanted to reduce the amount of time spent on issuing work orders and invoice coding
- Needed to be able to create reoccurring reports as needed
- Wanted a way to evaluate their service providers
- Needed a more efficient way to communicate with service providers
4. The Solution
Car Toys implemented Officetrax's cloud-based SaaS platform to manage their maintenance workflow. There were a few challenges with
transitioning from their previous solution to Officetrax but those were overcome by receiving great customer support from the Officetrax Account
Specialist team during implementation.
- Work Order Management allowed Car Toys to reduce the amount of time spent issuing and tracking work orders
- Invoicing and Reporting allowed for more accurate ways to analyze cost information and other vendor performance benchmarks
to look at the bigger picture for high cost trade vendor pricing savings, easier bid process, and a more accurate way to see vendor response time, and comparing vendors side by side.