Features & Benefits

In today’s fast paced work environment there are numerous challenges for the multi site facility manager. They are continually being asked to do more with less. They are being asked to maintain and in some cases reduce operating costs while at the same time increase staff productivity. Officetrax® is able to improve management efficiencies through its automation of the service processes and through the inherent utility of the internet.

Here are some examples of the automated processes that users will have available to them in the Officetrax® service along with the benefits they offer:

1. Automated Request Wizard is designed to alert users during the call entry phase concerning issues such as call avoidance, outstanding warranties, site service history, Tenant/Landlord issues, scheduled maintenance and more. These alerts are designed to reduce, eliminate or assign responsibility for the cost of the requested repairs.

2. Automated Call Dispatch and Acceptance takes the electronically entered service request and automatically dispatches the call to the assigned primary vendor. The call does not require any human intervention. Should the primary vendor either fail to accept the call within a reasonable period of time or decline the call Officetrax® will automatically redirect the call to the pre-assigned secondary vendor. This feature is also used for routine scheduled maintenance therefore allowing companies to focus their attention on the exceptions.

3. Electronic Vendor Invoice Submission was designed to eliminate the need for double entry of the vendor’s invoice and to establish a standard for this process that all participating parties could be held accountable to. Vendors are able to submit a standard formatted invoice only when the service has been completed. Vendors cannot submit an invoice that exceeds the assigned Do Not Exceed (DNE) amount. Vendors can also be prevented from submitting an invoice that does not have all the required documentation attached to the submission. This process ensures vendor compliance, invoice accuracy, rapid turn around and significantly reduces the cost of invoice processing.

4. The Automated Vendor Scorecard is another feature that Officetrax® offers which allows you to measure the performance and quality of service delivered by your contractors. With the scorecard you are able to compare vendor performance with their peers while also being able to identify an acceptable standard which all contractors can be held to.

For more information contact an Officetrax® sales representative:

Email at: Sales@officetrax.com
Call us at 1.877.329.3832