Features & Benefits

Customer Access
Field Service Contractors can enhance their relationships with key customers by providing them with web access to their own site, equipment and service information. The customer’s access can be customized to reflect the level of access required by the specific individual i.e. a regional manager can only see their region.

The following is a list of some of the key features of the customer access:

• Each customer login has a unique Username and Password.
• Customers are able to view ALL their service requests through this portal.
• Able to view each location along with their equipment lists and specifications. Also have access to service history for each piece of equipment.
• Access to PM scheduling for each of their sites.
• Customers can run their own reports based on their own data.

Powerful Benefits come along with the Officetrax Facility Service.

• Improves Field Service Contractor’s relationship with the customer
• Reduces the amount of time spent on conflict resolution
• Improves communications
• Reduces need for customer to call for update information which increases contractor’s time to provide service

 

For more information contact an Officetrax® sales representative:

Email at: Sales@officetrax.com
Call us at 1.877.329.3832