Features & Benefits

Customer Service and Dispatch
Officetrax® offers a command center environment that places your staff at the hub of all the activity for your business. Your staff will be able to follow all the daily activities of your business in real time while at the same time be able to access historical information at the click of a button.

The following is a list of some of the key features and functionality available to your internal staff:

• Company defined security levels to prevent users from seeing unauthorized information.
• Service requests can be submitted manually or electronically by your customer.
• Able to create, receive, track and close-out work orders in real time from anywhere at any time.
• Access to detailed customer information, includes contact information, equipment detail, site instructions and warranty.
• Provide CSR with initial trouble shooting based on equipment and problem (through user defined checklists).
• Automatic Scheduling and Dispatching of recurring service i.e. Preventative Maintenance.
• Dispatchers are provided with a clear and concise color-coded Dispatch Board for managing the assignment and work flow of the work order.
• Enter service call notes directly onto the work order that are designated as private and for office use only. All notes are user, time and date stamped.
• Ability to search and maintain equipment specifications (i.e. Make, Model, Serial #, Warranty, etc.) for every piece of equipment serviced at a specific customer location.
• Audit work order for correct technician time assignments, purchase order completion, parts markup and service follow-up notes.
• The office is able to email completed work ticket with signature to the customer immediately upon completion of a job.

Powerful Benefits come along with the Officetrax Facility Service.

• Track status of current service events
• Easy to access historical service information
• Can access your company database from anywhere 24/7/365 with proper security
• Eliminate duplicate service calls
• Save your customer money through the use of Checklists and resulting call avoidance
• Manage service technicians more efficiently
• Track maintenance costs on a specific piece of equipment
• Improve performance and tracking of preventative maintenance programs
• Standardized work order formats and procedures
• Dramatically increases staff productivity through electronic work order processing

 

For more information contact an Officetrax® sales representative:

Email at: Sales@officetrax.com
Call us at 1.877.329.3832