The Mobile Technician

Field Technicians Can Connect With The Office:
Officetrax® enables Mobile Field Service organizations to serve more customers faster and more cost effectively with first class service utilizing the latest in field management technology. Officetrax® streamlines, automates and standardizes the manual field service processes eliminating most of the inefficient and costly paperwork trail that has historically plagued the service industry. With your technicians utilizing laptop computers or CE enabled PDA devices dispatchers are able to provide all the necessary information to them in the field – i.e. customer location, contacts, service instructions, checklists, equipment detail, warranties, parts required and more - so that they are able to arrive at the customers location as quickly as possible with all the right equipment to service the customer as quickly as possible.

Technicians Can Interact with Officetrax® At The Job Site:
Right from their computers or handheld PDAs, onsite technicians are able to record the parts and materials used, their time on the job, all service call notes and any future service recommendations. The mobile technician does not need to be connected to the internet to record their information so if they are working in a remote area with a poor signal they can rest easy that their work is being saved. Once their device is able to reconnect it will do so and update the service. Technicians can also generate purchase orders in the field and assign purchased parts and materials to either a work order or their truck inventory.

Officetrax® Standardizes the Service Process:
By empowering your mobile workforce with real-time wireless access to information, they are able to quickly troubleshoot the problem, fix it and electronically record what actions were taken as they are doing the repair. This establishes a repeatable service process which will increase “wrench time” reduce service overhead and support company strategic quality initiatives. Every technician will therefore be able to offer the same high level of service to each of your customers on a consistent basis.

 

For more information contact an Officetrax® sales representative:

Email at: Sales@officetrax.com
Call us at 1.877.329.3832