So where is Officetrax used, it's used through-out the entire facility maintenance process. Starting with Administration of the Officetrax facility maintenance system administrators can monitor all work being performed company wide. They receive escalation alerts based on the performance or non-performance of others. They automate vendor invoicing, system entry, approval levels and integration with A/P to mention just a few. With all the information collected within the Officetrax system cloud they can design and create unlimited custom reports.

Next is dispatching that allows you to track and report on all aspects of current and completed service request's company wide. You can automatically or manually dispatch to vendors based on location and trade of work. Be prompted with escalation alerts based on work not being performed in a timely fashion. Be alerted about pre-existing conditions about that location or asset (previous work, warranties, leasing requirements, etc.). You can also receive confirmation of vendor work performed at locations and vendor completion times.

Moving on to field managers who can create and submit service requests for any location if that field manager is attached to that location. They can view, approve, dis-approve, place "on hold" service requests created by individual locations just to mention a few. They can interact electronically with any service request, run reports and use a computer or cellular "smart phone" to perform any of the functions listed above.

When the information seamlessly reaches your locations they can also interact with the facility maintenance process. You can allow location staff to electronically create and submit service requests (for review or direct dispatch to vendors). They can view open requests, submit comments or questions directly to dispatch or vendors. The staff can participate in the close out of a request with the vendor. Another important feature is that service times and quality can be collected and reported on automatically.

The information flow and interaction does not stop with just your facility maintenance team. Vendors can accept dispatched service requests, schedule service times (ETA), communicate with comments or questions to the location or dispatch group through the assigned service request. They have the ability to update the status of the request, close out the work and submit an electronic invoice.

Are you a vendor with the need to control a nation maintenance organization business? If so, Officetrax delivers here with the ability to create, dispatch, and follow up with all service requests for all of your national customers. You can track and report on all aspects of service and vendor compliance. Receive escalation alerts based on the performance or non-performance of others. Design and create unlimited custom reports based on all information collected within the system. Automate vendor invoicing, customer invoicing, and integration with your A/R and A/P.

it's good to know...

Our knowledgeable and skilled staff is here for you. Officetrax works with people who aren't afraid to look at a challenge head on, inside out, upside down or even a little sideways. So if you feel like we do that every individual, every team, every provider and every day in the realm of facility maintenance should be more proactive, efficient and productive than the one that came before, talk to us today, because it's good to know.