The retail store environment is hectic and highly competitive. There is always pressure from senior management to reduce your operating costs while at the same time keep your store managers and sales staff on the floor, focused on their primary job, engaging your customers. The Retail Facility Department needs: to be informed as problems arise; they need to be able to respond quickly with the necessary resources to deal with those issues; and they need to have the right tools in order to be proactive with facility maintenance in real-time. Here is where Officetrax and its cloud based service and automation capabilities can make the difference between being reactive and proactive. They will have live visibility to who is reporting, what problems are being reported, where the stores are located and when the service is required. Officetrax takes care of the workflow allowing you to focus on the task at hand. All the information you will need is at your fingertips.

What it can do for you...

Officetrax enables retail store managers, field managers, facility managers and service providers to link up electronically for the purpose of working more efficiently with each other through the utility of the internet. We have created a unique service environment, for each of our clients, which allow us to customize the service based on your specific needs. The Officetrax system acts as a centralized storage bin for all of the repair and maintenance activities that takes place at each retail location that is being managed by your facility management department. Each participating group, within the service cycle, is given their own access portal that allows them to view and add information to a service request based on specific rules of responsibility. For security and tracking, users of the service are assigned their own unique user ids and passwords. The system is then able to track and record all system activity including the performing user, actions performed, and a time and date stamp. We have incorporated the most recent developments in mobile technology into the service to increase the utility and to improve the productivity of its mobile users. The Officetrax suite of services offers exceptional ease-of-use and system scalability. Consequently, our service can be used effectively by all sizes of companies and organizations.

What's the ROI...

With Officetrax retailers have all the tools necessary to speed timelines and save costs, at their fingertips. You are able to efficiently receive electronic service requests from the location, dispatch the correct vendor (with the correct skills and parts) at the right time. Your electronic vendors are able to communicate more effectively and submit invoices directly into the service which saves you time and money. Plus with your ability to save and report on all this LIVE data you are now able to measure, manage and improve all aspects of your business. Thereby increasing the quality of service provided to your locations while at the same time decreasing the costs of service delivery.

it's good to know...

Our knowledgeable and skilled staff is here for you. Officetrax works with people who aren't afraid to look at a challenge head on, inside out, upside down or even a little sideways. So if you feel like we do that every individual, every team, every provider and every day in the realm of facility maintenance should be more proactive, efficient and productive than the one that came before, talk to us today, because it's good to know.