Officetrax understands how the restaurant industry differs from other retail businesses. Almost all service requests that concern food equipment at the restaurant are emergencies or are at the very least top priority. Your food equipment has to run at maximum efficiency otherwise, your delivery to your customers either slows or even worse stops! Officetrax has introduced a number of innovations that speeds up the delivery and quality of service to your locations. At the same time the Officetrax system improves head office's visibility while at the same time reduces or even eliminates the need for the costly outsourcing of call centers to third party service providers. The restaurant business is all about hospitality and quality service. Your equipment is the last thing you need to worry about however since facility and equipment maintenance is one of your largest expenditures; you have to dedicate the time to manage it correctly. With Officetrax you will have the peace of mind knowing that your facility, refrigeration and cooking equipment are always working efficiently. Your store managers can focus on serving your customers.

What it can do for you...

Officetrax understands the needs of a restaurant facility management department. We know that speed of service is just as important as speed of communication and information between the location and your service department. With the customizable automations that have been built into Officetrax, your staff can now receive, dispatch, follow up and complete service with less "physical touches" speeding service completion and saving man hours. Depending on your business model, Officetrax has several automation options, which will allow you to collect maintenance service request information, dispatch an approved vendor and confirm the work was done to the satisfaction of the restaurant management. Options also exist to allow your field management team to confirm service requested by a restaurant is necessary BEFORE the vendor has been contacted. User prompted check lists, active warranty alerts, and entry error correction will also help to reduce your overall cost of service. Have your field managers take advantage of our mobile application so they may respond quickly to restaurant requests wherever they may be. Administrative staff will benefit from Officetrax collecting all of this service and billing information in a single fully searchable database. The system is also able to electronically connect the Officetrax data directly to your legacy databases and/or accounting systems. Some of the options available for data transfer include time frequencies, within web services, or manual direction.

What's the ROI...

With the Officetrax system restaurants have all the tools necessary to speed up timelines and save repair and maintenance costs, at their fingertips. You are able to efficiently receive electronic service requests from the restaurant, dispatch the correct vendor (with the correct skills, tools and parts) at the right time. Your electronic vendors are able to communicate more effectively and submit invoices directly into the service which saves you time and money. Plus with your ability to save and report on all this LIVE data you are now able to manage, measure results and improve all aspects of your business maintenance cycle, thereby increasing the quality of service provided to your locations while at the same time decreasing the costs of service delivery.

it's good to know...

Our knowledgeable and skilled staff is here for you. Officetrax works with people who aren't afraid to look at a challenge head on, inside out, upside down or even a little sideways. So if you feel like we do that every individual, every team, every provider and every day in the realm of facility maintenance should be more proactive, efficient and productive than the one that came before, talk to us today, because it's good to know.