Officetrax has been involved in tracking and reporting service activity at Convenience Stores (C-Stores) sites for over a decade. We know the importance of keeping your equipment running at peak efficiency, in order to keep your customers moving in and out of your locations in a timely fashion. Officetrax allows your maintenance department to track all of your mission critical equipment from one place so that you have complete visibility to the operational trends before they become game stoppers. You know which dispenser at which location is acting up again; you are alerted that the canopy lights had previous service performed only two weeks ago; you're prompted about an active warranty for that reach- in-cooler service request that was just reported. Get a handle on maintenance and make informed decisions that affect your bottom line. Reduce the risks and costs associated with improper maintenance. Facility maintenance is a reality, and when multiplied by the number of locations under your management, it quickly becomes one of the largest expenditures and risks your organization faces. Contact an Officetrax representative to get started today on your ROI!

What it can do for you...

Tracking your C-Store maintenance activity through the Officetrax suite of products can significantly reduce your operating costs. Our automatic alerts can warn users of the system about pre-existing conditions, such as recent work performed on piece of equipment or active warranties that need to be investigated. Utilize the Officetrax Interactive Voice Recognition (IVR) system to automatically monitor the in and out times of all vendor technician activity, confirming invoice on-site times are justified. Create and modify detailed user trouble shooting checklists, prompting store location staff to perform simple tasks in order to possibly solve the problem BEFORE a vendor has been dispatched. Use the robust reporting module to create and save as many customized reports as you see fit. All reports can be viewed on screen, printed or exported to an Excel file for further manipulation outside the system. With all of this live and historical service information at your fingertips you will be able to move from a reactive to a proactive maintenance management program.

What's the ROI...

With the Officetrax system, C-Stores have all the tools necessary to speed-up timelines and save maintenance costs right at their fingertips. You are able to efficiently receive electronic service requests from your locations and dispatch the correct vendor (with the correct skills, tools and parts) at the right time. Your electronic vendors are able to communicate more effectively and submit invoices directly into the service which saves you time and money. Plus with your ability to save and report on all this LIVE data you are now able to manage, measure results and improve all aspects of your business maintenance cycle, thereby increasing the quality of service provided to your locations while at the same time decreasing the costs of service delivery.

it's good to know...

Our knowledgeable and skilled staff is here for you. Officetrax works with people who aren't afraid to look at a challenge head on, inside out, upside down or even a little sideways. So if you feel like we do that every individual, every team, every provider and every day in the realm of facility maintenance should be more proactive, efficient and productive than the one that came before, talk to us today, because it's good to know.